🔁 Return & Withdrawal Policy
Last updated: 01/04/2025
This Return and Withdrawal Policy defines the terms under which the consumer may return products or withdraw from a purchase made through our online store.
Our business complies with applicable legislation, ensuring consumer rights.
1. Right of Withdrawal (14 days)
In accordance with Article 3e of Law 2251/1994 and Directive 2011/83/EU, the consumer has the right to withdraw from the purchase without justification within 14 calendar days from the date of receipt of the product.
2. How to Exercise the Right of Withdrawal
To exercise your right of withdrawal, you must:
- Notify us in writing via:
📧 Email: gearestate2024@gmail.com
📬 Postal Mail: Kato Kalavrouza Chalkias, 30014, Nafpaktos
- Send us the completed withdrawal form, which you can download [here] or request from us.
- Return the product within 14 days from the date you informed us of your decision to withdraw.
3. Conditions for Accepting Returns
Returns will be accepted under the following conditions:
- The product is in its original condition, unused and undamaged.
- The packaging is complete and unopened (where applicable).
- The return is accompanied by the purchase receipt or invoice.
4. Exceptions to the Right of Withdrawal
The right of withdrawal does not apply to:
- Products made or customized upon special request.
- Sealed items that were unsealed after delivery (e.g., electronic components, software).
- Spare parts or technical products that have been installed or used.
- Perishable goods or items with short expiration dates.
- Cryogenic containers and accessories that have been activated or used.
5. Return Shipping Costs
Return shipping costs are borne by the customer, unless:
- The product is defective.
- There was a proven error on our part (e.g., wrong product shipped).
6. Refunds
Refunds are issued within 14 days from the day we are notified of your withdrawal.
We reserve the right to delay the refund until we receive the product or proof of shipment.
Refunds are made using the same payment method used in the original transaction, unless otherwise agreed.
7. Defective or Damaged Products
If you receive a defective, damaged, or incorrect product, please contact us within 48 hours of delivery for a replacement or full refund at no cost.
8. Company’s Right to Refuse a Return
We reserve the right to decline a return if:
- The product is clearly used or altered.
- The legal return period has expired.
- The return is not accompanied by required documentation.
9. Contact
For any requests related to returns or withdrawals, contact us:
📧 Email: gearestate2024@gmail.com
📞 Phone: +30 6971505352
📬 Address: Kato Kalavrouza Chalkias, 30014, Nafpaktos, Greece
10. Final Provisions
This policy is an integral part of the Terms of Use and is subject to change without prior notice. The current version will always be published on our w